tag:blogger.com,1999:blog-6833607.post4426192308527074392..comments2023-06-14T03:36:55.988-07:00Comments on Head Nurse: This "Customer Service" bullshit has got to stop.Johttp://www.blogger.com/profile/16520599099436383317noreply@blogger.comBlogger15125tag:blogger.com,1999:blog-6833607.post-24054673958723311492014-08-17T22:57:52.728-07:002014-08-17T22:57:52.728-07:00We need unionization of all nurses nationwide in t...We need unionization of all nurses nationwide in the U.S., to help protect us from situations like this, and the corporate mentality as well.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6833607.post-2067185827174843042013-12-22T19:11:31.107-08:002013-12-22T19:11:31.107-08:00Just noticed this is from FIVE years ago. Wonderin...Just noticed this is from FIVE years ago. Wondering if you're still alive.<br /><br />I'm in Las Vegas and we have the rudest damned patients in the world with an "I'm on VACATION" attitude and "Gimme EVERYTHING right NOW!" ego trip. Las Vegas has the worst nursing ratios in the country and they are at the tail end of respect for their nurses in favour of "the customer" and their abusive families.Lancehttps://www.blogger.com/profile/05271884704534923047noreply@blogger.comtag:blogger.com,1999:blog-6833607.post-1976110569562365562013-12-22T19:08:11.704-08:002013-12-22T19:08:11.704-08:00Don't call security, call the police. The &quo...Don't call security, call the police. The "patient" is a criminal guilty of assault. Your "manager" is complicit in the crime and a detriment to the safety of his or her employees.Lancehttps://www.blogger.com/profile/05271884704534923047noreply@blogger.comtag:blogger.com,1999:blog-6833607.post-36689301954985895922011-01-19T18:40:06.006-08:002011-01-19T18:40:06.006-08:00Customer service isn't about being perfect. C...Customer service isn't about being perfect. Customer service is about making things right, not just the immediate problem, but the root cause. And it is totally about listening to the customer. Thanks for the post.<br /><br />-fern-Outsource Call Centerhttp://www.magellancallcenter.comnoreply@blogger.comtag:blogger.com,1999:blog-6833607.post-7042548481871955352010-02-19T02:09:41.630-08:002010-02-19T02:09:41.630-08:00Been there, done that. We are glorified waitresses...Been there, done that. We are glorified waitressess. SMILE chart early chart often SMILE customer satisfaction SMILE positive attitude SMILE time management Smile come come yell at kids, drink some beer go to sleep WAKE UP & DO IT ALL AGAIN & hope I get hit by a truck on the freeway. <br />im going on my seventh year of this bullshit can you tell?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6833607.post-58794729445062739782008-06-16T20:17:00.000-07:002008-06-16T20:17:00.000-07:00I'd document the fuck out of it, and go to the hig...I'd document the fuck out of it, and go to the higher ups letting them know just how much their management *care*. <BR/><BR/>You can be sure that if you start mentioning the "dollars" word and staff walk outs, they will all of a sudden grow things called ears, and actually use them for what they are supposed to do - listen <BR/><BR/>Then again, we are talking about bean counters. Maybe I am being too optimistic.Deeniehttps://www.blogger.com/profile/09316728755609109034noreply@blogger.comtag:blogger.com,1999:blog-6833607.post-25979307571889568532008-05-28T14:59:00.000-07:002008-05-28T14:59:00.000-07:00I agree with you and support your decision to pres...I agree with you and support your decision to press criminal charges next time it happens, and it will happen again. I have been making the arguement for years that if the same thing happened at any other place in our society the offender wouldbe arrested and probably sued. The hospital makes it legal for sane persons to assult another person with no excuse other than the didn't feel well. If their not found to be clinicaly disoriented or psychotic then they should be charged and our administrations should be the one pressing charges on our behalf. Please feel free to visit my blog site and email me if you think you would like to vent their as well. The blog is http://nurseadvocates.blogspot.comnurse advocatehttps://www.blogger.com/profile/12236609820294804473noreply@blogger.comtag:blogger.com,1999:blog-6833607.post-37570530266676363472008-05-27T21:41:00.000-07:002008-05-27T21:41:00.000-07:00It's funny that the manager mentions that the pati...It's funny that the manager mentions that the patient didn't "like" you.<BR/>Because as we all know it's nothing but a big old garden party at work.<BR/>well..I guess if you're a manager it really IS a big old garden party.<BR/>when are they gonna come down out of their ivory tower?? never.<BR/>what makes me really sick is that after years and years of it you start to act like an abused person.<BR/>you start to feel guilty about having been abused..like it's your fault..like you somehow deserved it.<BR/>what management did in your case was not only to empower the abuser..but they made it seem like it was your fault..(they didn't *like* you)..thus reinforcing the fucked up cycle that the abuser initiated.<BR/>and who says we don't eat our young?Davidhttps://www.blogger.com/profile/05690727682246506435noreply@blogger.comtag:blogger.com,1999:blog-6833607.post-33834138442077783362008-05-27T20:04:00.000-07:002008-05-27T20:04:00.000-07:00Just curious - what would happen if you slugged hi...Just curious - what would happen if you slugged him back?<BR/><BR/>I'm sure there would be 'Failure to Give Good Customer Service' and 'Lack of Conflict Resolution Skills' references.<BR/><BR/>But what else?John Shttps://www.blogger.com/profile/12092772204400280948noreply@blogger.comtag:blogger.com,1999:blog-6833607.post-86679906292585098602008-05-26T22:37:00.000-07:002008-05-26T22:37:00.000-07:00I wish we could have a "no-admit" list, like the T...I wish we could have a "no-admit" list, like the TSA's "no-fly" list, just to keep folks like this out of our work environment. As for management, you got it right, the only thing that will get their attention is $$$ and bad publicity. Sucks they don't seem to care about the people (us nurses) that enable them to take home their 6-figure salaries. Glad to see it turned out OK and you didn't get clocked.<BR/>I'm no lawyer, but isn't assault the intention and attempt to cause bodily harm and battery the actual causing of bodily harm? Just thinking...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6833607.post-3771305373202155992008-05-26T21:26:00.000-07:002008-05-26T21:26:00.000-07:00It's funny when healthcare becomes all about custo...It's funny when healthcare becomes all about customer service, to heck with the safety of people actually providing care.<BR/>And people wonder why we try to dissuade others we know from going into the field. <BR/>Sister, I hope that the next time, you get hit(lightly) and sue that heckhole for millions....and then turn around and start a agency for safe nursing...I'd know I'd come work for ya.The loco days of locolorenzohttps://www.blogger.com/profile/16604850461245192585noreply@blogger.comtag:blogger.com,1999:blog-6833607.post-4371243792919452562008-05-26T21:02:00.000-07:002008-05-26T21:02:00.000-07:00Amen ... this is one area where the VA has public/...Amen ... this is one area where the VA has public/private hospitals beat ... smack a VA worker (while alert and able to engage in purposeful behavior) and you no longer get care at that VA facility. It doesn't matter if it's the only VA for 500 miles, you're gone, forever, and it's on you to figure out what your next care plan's going to be. <BR/><BR/>I think your plan's a good one, and I'd certainly be sure to file a Worker's Comp claim for the injuries associated with getting walloped, as well as pressing criminal charges, filing a complaint with your union, getting your legislative representatives involved (if Sunnydale receives public funding), dropping a line to OSHA, and going to the BOD meeting with your union's atty.pelicanhttps://www.blogger.com/profile/00623610883701005178noreply@blogger.comtag:blogger.com,1999:blog-6833607.post-89090870487605641172008-05-26T20:46:00.000-07:002008-05-26T20:46:00.000-07:00Hospital administration doesn't give a shit about ...Hospital administration doesn't give a shit about us, to them we are just little easily replaceable cogs in a wheel.<BR/><BR/>Law enforcement needs to be involved and if you are a union they should be also.ERnurseyhttps://www.blogger.com/profile/14843824564108513499noreply@blogger.comtag:blogger.com,1999:blog-6833607.post-22570724267307485912008-05-26T20:18:00.000-07:002008-05-26T20:18:00.000-07:00That is ridiculous and completely unacceptable. Ca...That is ridiculous and completely unacceptable. Can you write up an incident report that would go to higher-ups? Would it be worth the bother?Annehttps://www.blogger.com/profile/04769447142323394858noreply@blogger.comtag:blogger.com,1999:blog-6833607.post-62581978668194223102008-05-26T18:49:00.000-07:002008-05-26T18:49:00.000-07:00Sheesh. Makes me feel real excited to start workin...Sheesh. Makes me feel real excited to start working as a nurse. Hopefully the pediatric ER isn't quite as "fun".Jacobhttps://www.blogger.com/profile/03443529312319805289noreply@blogger.com